Senior Product Applications Engineer (Worldwide Technical Support)

As a Xilinx Product Applications Engineer you will provide technical support for Xilinx SOC’s such as Zynq-7000 and Zynq UltraScale+ MPSoC as well as the associated SDK, drivers and BSP’s. You will interface directly with customers, field engineers and factory engineering groups to rapidly resolve complex technical issues enabling customers to proceed with their designs and improving Xilinx products along the way.

Responsibilities:
·        Provide direct technical support to customers on critical design issues
·        Work in a team environment in identifying customer problems and proposing appropriate solutions
·        Provide customers advice on alternative design techniques and the implementation of alternative solutions
·        Provide information and data on a variety of Xilinx products
·        Provide solutions for specific customer needs
·        Working on specific tactical projects for key design programs
·        Coaching customers on design techniques
·        Generating Application notes, Reference Designs and Answer Records
·        Provide input to product development teams
·        Handling customer escalations and tactical software patch requests
·        Summarizing and providing customer feedback to the factory

Qualifications:
·        BS in Computer or Electrical Engineering required, MS preferred
·        5+ years of applications engineering or related design embedded design experience with FPGA’s or SOCs
·        Understanding of embedded systems design flow and tools and ability to independently research and resolve issues
·        Ability to build, debug and deploy complete embedded Linux and/or Baremetal systems from source (including bootloader, U-Boot, Linux kernel and root filesystem)
·        C++ skills and expertise
·        Experience using Xilinx HLS tools preferred
·        Outstanding oral and written communication skills 
·        High initiative and self-starter 
·        Ability to communicate technical information in an organized and understandable fashion
·        Customer oriented approach with a demonstrated concern and desire to work with and assist customers
·        Good organizational skills with the ability to multitask, prioritize, and track many activities